Terms of service

General Terms and Conditions of Padelplay B.V.

Last updated: September 2025

1. SCOPE AND APPLICABILITY

These general terms and conditions ("Terms") apply to all purchases and use of products offered on the website of PadelplayB.V. ("Padelplay," "we," "our," or "us"), accessible at www.padelplay.ai. These Terms govern the contractual relationship between Padelplay and consumers residing within the European Union who purchase products through our webshop. By placing an order, you agree to these Terms.

2. COMPANY INFORMATION

Padelplay B.V. is a private limited liability company registered in the Netherlands, with its principal office located at Stroombaan 4, 1181VX Amstelveen, Netherlands. We are registered with the Dutch Chamber of Commerce under number 94382778. For questions or customer service inquiries, you can reach us at info@padelplay.com.

3. PRODUCTS AND AVAILABILITY

All products offered on our webshop are described as accurately as possible. We reserve the right to modify product specifications and availability at any time. Certain products may be offered for pre-order or backorder. In such cases, delivery timelines will be indicated on the product page.

4. PRICING AND PAYMENT

All prices are stated in euros (€) and include VAT in accordance with applicable EU law. Shipping fees may apply and will be clearly shown at checkout.

Payment is securely processed at checkout via Shopify Payments. Accepted payment methods include iDEAL, Visa, Mastercard and Apple Pay. Orders will only be processed after full payment is received.

5. DELIVERY

We deliver only to EU member states. Standard delivery times are 2–5 business days within the Netherlands and 5–10 business days elsewhere in the EU. Customers will receive tracking information once their order has been shipped.

Padelplay is not liable for delays outside our control, including delays caused by logistics providers or customs authorities.

6. RIGHT OF WITHDRAWAL AND RETURNS

Consumers have the right to withdraw from their purchase within 14 days of receiving the goods, without providing any reason. To exercise this right, you must start the return process on your account page. You then have 14 days to return the product to us.

Returned items must be unused, in their original condition, and in original packaging. Products that have been used or show signs of wear are not eligible for return or refund. Gift cards and digital products are non-returnable.

Return shipping costs are to be paid by the customer. Upon receipt and inspection of the returned goods, we will issue a refund within 3–5 business days using the original payment method.

7. EXCHANGES

If you wish to exchange a product for a different size or colour, you may do so within the 14-day return window. Please contact us first to confirm availability. Customers are responsible for both return and re-shipping costs unless otherwise agreed.

8. WARRANTY AND DEFECTS

All products sold are subject to the statutory warranty rights applicable under EU consumer law. If a product is found to be defective or non-conforming upon delivery, please notify us within a reasonable period. We may offer repair, replacement, or refund depending on the nature of the issue and stock availability.

9. LIABILITY

Padelplay shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or from website access. Our liability is strictly limited to the purchase price of the relevant product, unless otherwise required by mandatory law.

10. PRIVACY AND DATA PROTECTION

All personal data collected in connection with your order will be processed in accordance with our Privacy Policy, which complies with the General Data Protection Regulation (GDPR). By placing an order, you consent to the processing of your personal data for order fulfilment, communication, and legal compliance purposes.

11. GOVERNING LAW AND DISPUTES

These Terms are governed by the laws of the Netherlands. Any dispute arising from these Terms or your use of the webshop shall be submitted to the competent court in Amsterdam, unless otherwise required under mandatory EU consumer protection law.

12. FINAL PROVISIONS

If any part of these Terms is deemed unlawful or unenforceable, the remaining provisions shall remain in full force and effect. Padelplay reserves the right to amend these Terms at any time. The latest version will always be available on our website.

By placing an order through our webshop, you confirm that you have read, understood, and accepted these General Terms and Conditions.