Terms of service

Terms of service

General Terms and Conditions of Padelplay B.V.

Last updated: July 13, 2026

  1. SCOPE AND APPLICABILITY

These general terms and conditions ("Terms") apply to all purchases and use of products offered on the website of Padelplay B.V. ("Padelplay," "we," "our," or "us"), accessible at www.padelplay.ai. These Terms govern the contractual relationship between Padelplay and consumers residing within the European Union who purchase products through our webshop. By placing an order, you agree to these Terms.

  1. COMPANY INFORMATION

Padelplay B.V. is a private limited liability company registered in the Netherlands, with its principal office located at Stroombaan 4, 1181 VX Amstelveen, Netherlands. We are registered with the Dutch Chamber of Commerce under number 94382778. For questions or customer service inquiries, you can reach us at info@padelplay.ai.

  1. PRODUCTS AND AVAILABILITY

All products offered on our webshop are described as accurately as possible. We reserve the right to modify product specifications and availability at any time. Certain products may be offered for pre-order or backorder. In such cases, delivery timelines will be indicated on the product page.

  1. PRICING AND PAYMENT

All prices are stated in euros (€) and include VAT in accordance with applicable EU law. Shipping fees may apply and will be clearly shown at checkout.

Payment is securely processed at checkout via Shopify Payments. Accepted payment methods include iDEAL, Visa, Mastercard and Apple Pay. Orders will only be processed after full payment is received.

  1. DELIVERY

We deliver only to EU member states. Standard delivery times are 2–5 business days within the Netherlands and 5–10 business days elsewhere in the EU. Customers will receive tracking information once their order has been shipped.

Padelplay is not liable for delays outside our control, including delays caused by logistics providers or customs authorities.

  1. RIGHT OF WITHDRAWAL AND RETURNS

Consumers have the right to withdraw from their purchase within 14 days of receiving the goods, without providing any reason. To exercise this right, you must start the return process on your account page. You then have 14 days to return the product to us.

Returned items must be unused, in their original condition, and in original packaging. Products that have been used or show signs of wear are not eligible for return or refund. Gift cards and digital products are non-returnable.

Return shipping costs are to be paid by the customer. Upon receipt and inspection of the returned goods, we will issue a refund within 3–5 business days using the original payment method.

  1. EXCHANGES

If you wish to exchange a product for a different size or colour, you may do so within the 14-day return window. Please contact us first to confirm availability. Customers are responsible for both return and re-shipping costs unless otherwise agreed.

  1. WARRANTY AND DEFECTS

All products sold are subject to the statutory warranty rights applicable under EU consumer law. If a product is found to be defective or non-conforming upon delivery, please notify us within a reasonable period. We may offer repair, replacement, or refund depending on the nature of the issue and stock availability.

  1. LIABILITY

Padelplay shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or from website access. Our liability is strictly limited to the purchase price of the relevant product, unless otherwise required by mandatory law.

  1. PRIVACY AND DATA PROTECTION

All personal data collected in connection with your order will be processed in accordance with our Privacy Policy, which complies with the General Data Protection Regulation (GDPR). By placing an order, you consent to the processing of your personal data for order fulfilment, communication, and legal compliance purposes.

  1. HEALTH DATA PROCESSING AND CONSENT

The PadelPlay app may request access to health and fitness data through Apple HealthKit and Google Health Connect, only after you provide explicit consent on your device. The app uses read-only access and does not write, modify, or delete any data in Apple Health or Google Health Connect.

With your permission, and depending on what is available from your device and connected sensors, the app may access the following health data: heart rate and step count.

Because health data is a special category of personal data under the General Data Protection Regulation (GDPR), we process it solely on the basis of your explicit consent (Article 9(2)(a) GDPR), which you provide through the permission frameworks on your device.

You acknowledge and agree that:

  • Health data may be securely transmitted to our backend servers using encrypted transmission and strict access controls;
  • This data is stored and processed for the purpose of providing session performance insights and activity summaries within the PadelPlay app;
  • The app does not use health data for advertising, marketing profiling, or data brokerage;
  • The app does not sell health data to third parties;
  • Only the minimum necessary data is processed to provide core functionality.

You may revoke access to health data at any time through your device settings (Apple Health or Google Health Connect). You may also request deletion of your account and all associated health data by contacting info@padelplay.ai, after which we will delete your stored health data within 30 days, subject to legal retention obligations. You may withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

The app is intended for sports performance and informational purposes only and does not provide medical diagnosis, treatment, or clinical advice. It is not a medical device and should not be used as a substitute for professional healthcare consultation.

  1. GOVERNING LAW AND DISPUTES

These Terms are governed by the laws of the Netherlands. Any dispute arising from these Terms or your use of the webshop shall be submitted to the competent court in Amsterdam, unless otherwise required under mandatory EU consumer protection law.

  1. SOCIAL FEATURES AND USER CONTENT

13.1 Scope. The PadelPlay app includes optional social features that let you connect with other players and share your padel activity, including a social feed, public profiles, following other players, searching for players, reacting to sessions, and social notifications (together, the "Social Features"). These features are provided as part of the Services and are subject to these Terms, our Privacy Policy, and any applicable in-app guidelines.

13.2 Account and eligibility. To use the Social Features you must have a valid PadelPlay account and meet the minimum age required to use the Services in your country. You are responsible for activity that occurs through your account.

13.3 Profile and public visibility. Each account has a profile that may display your name, profile picture, country, follower and following counts, and aggregate padel statistics (such as matches played, trainings played, win rate, and level). You can set your account to public or private at any time in your settings:

(a) when your account is public, your completed sessions, activity, and statistics may be visible to any other user, including in the Discover feed, and other users may follow you instantly;

(b) when your account is private, your sessions and activity are visible only to followers you have approved, and other users must send a follow request that you approve or reject. Your name, picture, and follower counts remain visible so that other users can find and request to follow you.

If you switch your account from private to public, any pending follow requests are automatically approved and your activity becomes visible according to the public settings above.

13.4 Following, followers, and requests. Following another player causes their activity to appear in your Following feed; you may unfollow at any time. If you follow a private account, your follow is a request that the other user may approve or reject, and which you may cancel while pending. Users may reject requests or remove followers at their discretion and without explanation.

13.5 Content you share. Your session data (including session name, type, outcome, duration, location, score, and any session picture) may be shared through the Social Features according to your visibility settings. You represent that you have the right to share any content you post and that it does not infringe the rights of others or violate any law. You retain ownership of content you create; by sharing it through the Social Features you grant Padelplay B.V. a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, and display that content solely to operate and provide the Services.

13.6 Reactions. You may react to other users' sessions using the reactions provided in the app. Reactions, and the fact that you performed them, may be visible to the session owner and, where applicable, other users.

13.7 Appearing in other players' activity. When you take part in another player's session, you may be identified by name as a participant in that player's activity, even if your own account is private. Your visibility settings govern your own posted content and profile, not your presence as a named participant in sessions posted by others.

13.8 Acceptable use. When using the Social Features you agree not to:

(a) harass, threaten, impersonate, or abuse other users;

(b) post content that is unlawful, hateful, harmful, deceptive, or that infringes the rights of others;

(c) upload profile or session pictures you do not have the right to use, or that depict other people without their consent;

(d) use the search or following features to stalk, spam, or otherwise misuse another user's information;

(e) attempt to access data you are not authorised to see, or circumvent another user's privacy settings; or

(f) use automated means to scrape, harvest, or collect user data or content.

13.9 Moderation and enforcement. We may, but are not obliged to, review, remove, or restrict content and accounts that we reasonably believe breach these Terms or applicable law, and we may suspend or terminate access to the Social Features for users who do so. Content shared through the Social Features is created by users, not by Padelplay B.V.; we do not endorse and are not responsible for user-generated content, and you interact with other users at your own risk.

13.10 Optional use. The Social Features are optional. You can limit your participation by keeping your account private, unfollowing others, refraining from sharing content, or disabling social notifications in your device or app settings.

  1. FINAL PROVISIONS

If any part of these Terms is deemed unlawful or unenforceable, the remaining provisions shall remain in full force and effect. Padelplay reserves the right to amend these Terms at any time. The latest version will always be available on our website.

By placing an order through our webshop, you confirm that you have read, understood, and accepted these General Terms and Conditions.