Help
Got a question? We’re here to help you get the most out of PadelPlay. Find quick answers, guides, and support below.


Silicone Mount
Slide the silicone mount over your racket handle until it fits tightly and evenly.
Check detailed installation here
Not necessarily, but we recommend it for a better fit. Remove your current overgrip, place the silicone mount, and then apply a new one on top. You can use the one provided or your preferred grip.
Each box includes two silicone mounts. If both are damaged, you can easily order replacements from our website.
Place it so the PadelPlay logo faces upward when holding your racket naturally. This ensures accurate positioning for data tracking.
Sensor
Press the sensor firmly into the silicone mount with the two metal contact dots facing upward.
No, it can stay attached to your racket. It’s designed to stay secure between sessions.
Use the magnetic charging cable included in the box. Attach it to the two metal dots on the sensor. An orange light means it’s charging. You can charge it without removing it from your racket if it’s positioned correctly.
The LED turns green when fully charged and stays orange while charging.
Open the PadelPlay app. When connected, you’ll see “Connected” and your sensor number.
When you start a session, the LED blinks blue for five seconds to confirm recording. If the connection drops, it blinks red.
It’s IP54 rated, meaning it’s resistant to sweat, dust, and light rain, but not waterproof or submersible.
Approximately 19 grams, designed to feel weightless during play.
Around 8 hours of active play and up to one week on standby mode.
App and Connectivity
Click here to download the app. You can find the PadelPlay app on the App Store and Google Play
Compatible with iOS 14.2 or newer and Android 8 (Oreo) or newer.
Make sure you pressed Start Session and End Session correctly. If data still doesn’t appear, email us at info@padelplay.ai with your phone number, date, and time of the session.
Check if your sensor is charged and Bluetooth is enabled. If it still doesn’t appear, restart the app on your phone.
That means a firmware update is available. Tap Update, wait for it to finish, and then continue playing as usual.
Try resending the code and make sure your country code (for example, +31) is correct. If you still don’t receive it, contact info@padelplay.ai.
PadelPlay Data
No. The AI filters out accidental or irrelevant hits so your data stays accurate.
No. The system recognizes preparation swings and excludes them.
Yes. Warm-up and rally shots are included as part of your recorded session.
Powered by thousands of real match insights, PadelPlay’s AI delivers high-precision performance that continually improves over time.
Each shot is analyzed and validated using advanced AI pattern recognition. A white paper explaining the technology behind our accuracy will be released soon.