Silicone Mount
Setup, fit, and replacements for the silicone mount.
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Sensor
Hardware, battery, LEDs, charging, and connection.
Rackets & Compatibility
Racket fit, brand notes, and installation specifics.
App & Connectivity
Download, login, compatibility, troubleshooting.
Padelplay Data
What counts, how accurate, how we classify shots.
Playing & Recording
Sessions, Duo Mode, side selection, unforced errors.
Account & Setup
Create your account, change your number, multi-device.
Orders & Shipping
Where we ship, delivery times, invoices, and bundles.
Returns & Warranty
Return window, refund timing, 2-year warranty.
Business & Partners
Distributors, resellers, press, integrations.
How do I set up the silicone mount?
Slide the silicone mount over your racket handle until it fits tightly and evenly.
Check detailed installation here
Step 1 of 6
Do I need to use the overgrip provided in the package?
Not necessarily, but we recommend it for a better fit. Remove your current overgrip, place the silicone mount, and then apply a new one on top. You can use the one provided or your preferred grip.
My mount is broken. What should I do?
Each box includes two silicone mounts. If both are damaged, you can easily order replacements from our website.
How should I position the silicone mount on my racket?
Place it so the Padelplay logo faces upward when holding your racket naturally. This ensures accurate positioning for data tracking.
How should the sensor be positioned on the silicone mount?
Press the sensor firmly into the silicone mount with the two metal contact dots facing upward.
Do I have to remove the sensor after playing?
No, it can stay attached to your racket. It’s designed to stay secure between sessions.
How do I charge the sensor?
Use the magnetic charging cable included in the box. Attach it to the two metal dots on the sensor. An orange light means it’s charging. You can charge it without removing it from your racket if it’s positioned correctly.
How can I know when it’s fully charged?
The LED turns green when fully charged and stays orange while charging.
How do I know if the sensor is connected to my phone?
Open the Padelplay app. When connected, you’ll see “Connected” and your sensor number.
How do I know if the sensor is tracking my session?
When you start a session, the LED blinks blue for five seconds to confirm recording. If the connection drops, it blinks red.
Is the sensor waterproof?
It’s IP54 rated, meaning it’s resistant to sweat, dust, and light rain, but not waterproof or submersible.
What is the sensor’s weight?
About 15.6 grams, designed to feel weightless during play.
How long does the battery last?
Around 8 hours of active play and up to one week on standby mode.
Where can I download the app?
Click here to download the app. You can find the Padelplay app on the App Store and Google Play
What’s the minimum software required?
Compatible with iOS 14.2 or newer and Android 8 (Oreo) or newer.
I can’t see my data after a session
Make sure you pressed Start Session and End Session correctly. If data still doesn’t appear, email us at info@padelplay.ai with your phone number, date, and time of the session.
I can’t find my sensor when connecting
Check if your sensor is charged and Bluetooth is enabled. If it still doesn’t appear, restart the app on your phone.
The main button says \u201cUpdate\u201d instead of \u201cPlay.\u201d What should I do?
That means a firmware update is available. Tap Update, wait for it to finish, and then continue playing as usual.
I didn’t get a confirmation code to register or log in
Try resending the code and make sure your country code (for example, +31) is correct. If you still don’t receive it, contact info@padelplay.ai.
App Language & Regional Settings
The Padelplay app is available in English, Spanish, French, German, Italian, Portuguese, Dutch, and Hebrew. You can change the language in the app’s settings.
App Compatibility & Minimum Requirements
o ensure the app functions properly, your device must meet the following minimum requirements:
• iOS: Version 14.2 or later
• Android: Version 8.0 (Oreo) or later
If I hit the wall or my hand, does it count?
No. The AI filters out accidental or irrelevant hits so your data stays accurate.
If I bounce the ball before my serve, does it count?
No. The system recognizes preparation swings and excludes them.
Do warm-up or between-set hits count?
Yes. Warm-up and rally shots are included as part of your recorded session.
How accurate is the sensor?
Powered by thousands of real match insights, Padelplay’s AI delivers high-precision performance that continually improves over time.
How do I know the data is reliable?
Each shot is analyzed and validated using advanced AI pattern recognition. A white paper explaining the technology behind our accuracy will be released soon.
Will my racket fit?
Padelplay fits about 85% of padel rackets. Three things to check on your handle: a removable cord or string at the end, a fixed ergonomic grip, or a handle hook. If any of these apply, you can usually fit the sensor by sliding the silicone mount higher up the handle rather than at the very bottom.
Not sure? Send a photo of your racket handle to info@padelplay.ai and we’ll confirm before you order.
My racket has a removable cord at the end
Some rackets have a wrist cord that detaches via a small hook at the base of the handle. That hook can prevent the sensor from sitting at the very bottom.
The fix: slide the mount up by 1–2 cm so the sensor sits above the hook. The exact position on the handle doesn’t affect shot detection.
My racket has a fixed ergonomic grip
A few manufacturers (certain Bullpadel and Nox models) ship with a thick, non-removable moulded grip. Our silicone mount stretches to fit most of these, but if the grip is unusually wide the mount can feel tight.
If the mount won’t go on cleanly, email info@padelplay.ai with a photo and your racket model.
Specific brands: Bullpadel, Nox, Head, Babolat and more
Our silicone mount is universal — we don’t make brand-specific versions. In our experience:
- Bullpadel — most models fit; the Xplo range needs the mount slid slightly higher.
- Nox — the universal mount works; models with the detachable wrist strap need the mount above the hook.
- Head, Babolat — standard grips fit easily.
- Adidas, Siux, StarVie, Royal Padel — generally fit without adjustment.
If your model isn’t listed, send a handle photo to info@padelplay.ai.
Can I use Padelplay on multiple rackets?
Yes. The sensor itself moves between rackets — each racket just needs its own silicone mount. Extra mounts are on our accessories page.
Can I install the sensor higher on the handle?
Yes — the exact position on the handle doesn’t affect shot classification. If a hook, cord or ergonomic grip is in the way, sliding the mount higher is the standard fix.
How do I start a session?
Open the app, make sure your sensor is connected (you’ll see “Connected” and your sensor number), and tap Start Session. The LED blinks blue for five seconds to confirm. You can now put your phone in your bag and play.
How do I end a session?
Open the app and tap End Session. The app asks which side of the court you played on during the match — this helps us label your shots accurately. Your session is then processed. The Match Summary card appears within seconds; deeper Insights follow shortly after.
Do I need to touch the app during a match?
No. Once you tap Start Session, the sensor and app handle the rest. The only button you’ll touch during play is the green button on the sensor itself, and only if you want to flag an unforced error.
What is Duo Mode?
Duo Mode is Padelplay’s flagship feature for doubles: connect two sensors (yours and your partner’s) and analyse the full match as a pair. You see every shot, side by side. It’s included in the app at no extra cost — both players need their own sensor and the app installed.
Selecting your side at the end of a session
At the end of each session the app asks which side you played on — left or right. You answer once for the whole game, not every time you switch for the serve.
This step helps Padelplay label shots like bandejas and víboras correctly, since those are side-dependent.
How to log unforced errors with the green button
When you make an unforced error during a point — a shot into the net, out, or a mistimed strike — press the green button on the sensor. After the session, the app shows exactly which shots caused those errors, so you know what to drill.
How do I create a Padelplay account?
Open the Padelplay app, tap Sign up, choose your country code, and enter your phone number. We send a 6-digit SMS code — enter it to verify. Add your name and (optionally) your playing hand and level.
How do I change my phone number?
Phone number changes are handled by support. Email info@padelplay.ai from your account email (or with your old number) and include your new number with its country code.
Processing takes about 10 working days because we re-link your session history and verify the new number isn’t already in use.
Can I use the same sensor on two phones?
Yes. Multi-device sign-in is supported — install Padelplay on a second phone or tablet, sign in with the same account, and your sensor and session history move with you. Only one phone can actively record at a time.
How do I delete my account?
Account deletion is self-service in the app: Settings → Account → Delete account. Deletion removes your profile, your sessions, and your data permanently.
I forgot my login — what now?
There’s no password to forget. Your login is your phone number plus a one-time SMS code. If you lost access to that phone number, email info@padelplay.ai from the account email you used at purchase, and we’ll help you move your account to the new number.
Where do you ship?
We ship to most of Europe, the UK, and a growing list of other countries. Add the sensor to your cart and enter your delivery country at checkout — if we ship, you’ll see the rate. Full policy: shipping policy.
How much does shipping cost?
- Netherlands, Germany, Belgium, UK: free
- Other EU over €50: free
- Greece: €40
- Other destinations: calculated at checkout
How long does delivery take?
In-stock orders ship within 2 working days. NL/BE/DE: 1–3 business days. Rest of EU + UK: 3–7 business days. Outside Europe: 7–14 business days.
You get a tracking link by email once your order ships. We don’t currently offer express or next-day shipping.
Can I change my shipping address after ordering?
Only before the order has shipped. Email info@padelplay.ai immediately with your order number and the new address. After shipping, contact the carrier directly.
My order hasn’t arrived — what should I do?
1) Check your tracking email first. 2) Confirm the delivery address on your order is correct. 3) Give the carrier an extra 1–2 business days beyond the estimate. 4) Still nothing? Email info@padelplay.ai with your order number — we’ll contact the carrier on your behalf.
Customs and import duties for non-EU orders
For orders outside the EU, customs and import duties are the customer’s responsibility. The carrier collects them on delivery; we do not include them in the price. Customs duties are not refundable if you later return the sensor.
I need an invoice with VAT reverse charge
For EU B2B orders we can issue an invoice with VAT reverse charge. Email info@padelplay.ai with your order number and the company details — legal name, address, and valid VAT number. We send the amended invoice within 1–2 business days.
Is there a subscription or ongoing cost?
No subscription. One-time payment for the sensor, free app forever. No in-app purchases, no "pro tier", nothing to renew.
How do I return my sensor?
Email info@padelplay.ai with your order number and the reason for the return. We respond with next steps — once approved, we email you a printable return label. Pack the full box (sensor + cable + silicone mount) and ship it back to Amstelveen, Netherlands.
How long do I have to return?
14 days from the day you receive the sensor — the EU 14-day right of withdrawal. The item needs to come back in its original condition, unused, with all packaging and accessories.
When will I receive my refund?
Within 10 business days of us receiving and inspecting the return. The refund goes back to your original payment method. The original shipping fee and any customs duties paid at delivery are not refundable.
My sensor arrived damaged
Sorry about that — this is rare and we treat it quickly. Email info@padelplay.ai within a few days of receiving the parcel, with your order number and clear photos of the damaged sensor and packaging. We’ll either send a replacement or issue a refund — no return shipping cost on you.
What does the 2-year warranty cover?
In the EU, your Padelplay sensor is covered by a 2-year warranty on manufacturing defects. Covered: hardware failures that aren’t the result of damage, misuse, or water ingress.
Not covered: physical damage, water damage (the sensor is IP54, not waterproof), or wear-and-tear on accessories.
I want to become a distributor
Great — padel is growing fast and we’re always open to serious distribution partners. Email info@padelplay.ai with your company name, country, website, the region you want to cover, your existing padel retail or distribution footprint, and expected first-order volume.
I want to resell Padelplay in my store
If you run a padel shop, pro shop, or online store and want to carry Padelplay, email info@padelplay.ai with your store name, location, and the volume you expect to sell. We’ll come back with reseller terms.
Press, media and reviews
For press, podcast or review requests, email info@padelplay.ai with "Press" in the subject line and a short note on the outlet and your deadline. We can provide product samples, high-resolution images, and interviews with our founders when the fit is right.
Padelplay for coaching centers and clubs
Running a padel club or coaching academy? Padelplay works great as a differentiator — members track every shot, get real data on improvement, and come back more often. Email info@padelplay.ai with your club name, location, member count, and how many sensors you’re considering.