Refund policy

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return if you change your mind or are not satisfied with your purchase.

To be eligible for a return, the item must be in its original condition, with all original packaging and accessories, and must not have been damaged or improperly used. You will also need your receipt or proof of purchase.

Returns due to a change of mind or personal preference

If you wish to return your sensor because you have changed your mind, no longer want the product, or are not satisfied with it for reasons unrelated to a product defect, you are responsible for all return shipping costs.

Original shipping costs, customs duties, import taxes and other charges already paid are non-refundable, where permitted by applicable law. Any duties, taxes or fees incurred by PadelPlay as a result of the return may be deducted from your refund where legally permitted.

To initiate a return, please follow the instructions on your account page or contact us at info@padelplay.com

Returns must be sent to the following address:

Stroombaan 4

1181 VX Amstelveen

The Netherlands

Items returned without prior authorisation may not be accepted.

Defective or Damaged Products

Please inspect your order upon receipt and contact us promptly if your sensor appears to be defective, damaged or faulty.

PadelPlay will assess the reported issue and may request additional information, photographs, videos or other evidence, or ask you to return the sensor for inspection.

Return shipping costs will only be covered by PadelPlay if the sensor is confirmed, following an appropriate assessment, to have a manufacturing or product defect covered by the applicable warranty.

If the defect is confirmed, PadelPlay will provide instructions for the return and cover the reasonable return shipping costs. The appropriate remedy, which may include repair, replacement or a refund where applicable, will be determined in accordance with our warranty terms and applicable consumer protection laws.

If no covered defect is identified, the return will be treated as a standard change-of-mind return, where permitted by applicable law, and the customer will be responsible for the return shipping costs.

Return Shipping Address and Country Restrictions

In the event of a confirmed product defect covered by the applicable warranty, PadelPlay will only provide a prepaid return shipping label for the original delivery address and country associated with the order. Returns shipped from a different country than the original delivery country will not be accepted under this prepaid return process.

If the customer has moved to another country or the sensor is currently located in a different country from the original delivery destination, the customer must contact PadelPlay before returning the product to discuss the available options. PadelPlay reserves the right not to cover return shipping costs from a country other than the original delivery country, except where otherwise required by applicable law.

Customs Duties and Import Charges on Returns

If a returned sensor is shipped from a country outside the European Union and any customs duties, import taxes, customs clearance fees or other charges are incurred by PadelPlay upon receiving the returned product, these costs shall be borne by the customer. PadelPlay will not cover or reimburse such charges, including in cases where the product defect has been confirmed, except where otherwise required by applicable law.

European Union 14-Day Right of Withdrawal

If you are a consumer purchasing online within the European Union, you may have a statutory right to withdraw from your purchase within 14 days of receiving the product, without giving a reason.

Where this right applies, you are responsible for the direct cost of returning the product, provided you were properly informed of this obligation before purchasing. This does not affect any statutory rights you may have in relation to defective or non-conforming products.

Products must be returned in accordance with applicable consumer protection legislation. You may handle and inspect the product to the extent reasonably necessary to establish its nature, characteristics and functioning. Any reduction in value resulting from handling beyond what is necessary may be addressed in accordance with applicable law.

Nothing in this policy limits any mandatory consumer rights under applicable law.

Refunds

Once we have received and inspected the returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. We aim to process approved refunds within 10 business days, although the time it takes for the refund to appear in your account may depend on your bank or payment provider.

Original shipping costs, customs duties, import taxes and other charges will not be refunded except where required by applicable law.

If more than 15 business days have passed since we approved your refund, please contact us at info@padelplay.com.

Contact

If you have any questions about returns, refunds or warranty claims, please contact us at info@padelplay.ai